Return & Refund Policy
mooreandkovalskyrecords.com
1. Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day you receive the goods (or from the day a third party indicated by you, other than the carrier, takes possession of the goods).
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement (e.g. by email).
2. How to Return an Item
- Please contact us at: quentinkovalsky@gmail.com before sending any return.
- Items must be returned in their original condition, unused and, where possible, in the original packaging.
- Returns should be sent to the address provided by us in the return instructions.
3. Refunds
- Once we receive and inspect your return, we will notify you by email.
- If your return is approved, we will issue a refund using the same payment method you used for the purchase, unless otherwise agreed.
- Refunds are processed within 14 days of receiving the returned goods.
4. Costs of Return
- The customer is responsible for covering the cost of return shipping.
- We will not accept packages sent with “cash on delivery” (COD).
- If the return is due to our error (e.g. wrong or defective item), we will cover the cost of return shipping.
5. Exceptions – Items Not Eligible for Return
The right of withdrawal does not apply to:
- sealed audio or video recordings (e.g. CDs, vinyl records) once unsealed after delivery,
- digital downloads and digital content once access has been granted,
- customized or made-to-order products,
- items damaged by improper use after delivery.
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to receive another item, please return the original product and place a new order.
7. Contact Information
For all return and refund inquiries, please contact us:
Agnieszka Siedler
NIP: 7272637459
REGON: 380527477
Email: quentinkovalsky@gmail.com